Guarantee for 925 Sterling Silver Pieces

We work with genuine 925 Silver pieces and guarantee the authenticity of the material.

 

Lifetime authenticity guarantee

All 925 Silver pieces come with a lifetime guarantee regarding the authenticity of the metal.

This means we guarantee that your piece is indeed made of 925 Silver.

If it is proven that the piece is not 925 silver, we will replace the product.

Warranty against manufacturing defects – 14 days

We offer 14 days after receipt for manufacturing defects, such as:

• malfunctioning clasps
• loose stones (without signs of use)
• structural breakage without misuse
• finishing flaws

All pieces are checked and filmed before shipping to ensure quality.

The warranty does not cover:

• natural tarnishing of silver
• scratches or wear from use
• contact with chemical products
• breakage due to misuse
• damage from drops or impact
• modifications made by third parties

About silver tarnishing

925 Silver may tarnish over time. This is a natural characteristic of the material and does not constitute a defect.

Cleaning is simple, and the piece will return to its original shine.